FAQS

What Is The Material Of Your Door?

We use high-quality 12 gauge steel with solid iron bars to produce our products, which means that you are guaranteed many years of use.

Do You Have Doors To Resist The Cold Winter?

Yes, all our standard iron doors are insulted for energy efficiency and we also offer Thermal Break Doors that can withstand extremely harsh winter weather.

Are Your Doors Up To Florida /Other State Code? Are Your Doors Rated For Florida /Other State?

We haven't received requests to meet Florida CODE before. But we have sold many residential doors to our Florida customers and products work well.

Does The Door Meet Hurricane Codes?

We indeed have hurricane-proof glass, and we didn’t encounter any quality issue before even if we don’t test it in the lab and get a certificate.

Do You Have A Showroom?

We are sorry we don't have a showroom. We are a manufacturer and only sell products online.

Do You Have In-Stock Doors?

All our iron doors are made to order and we don't have any doors in stock. But our prices are also very competitive.

Can I Get Custom Doors Made To Look Like A Design I've Seen Online?

With years of experience in customized iron doors, we have the capacity to custom-build them to best match your personal taste. We will provide customized links and CAD drawings for your reference. Please click "Contact us" on the navigation bar and provide us with the details of your project. You can send an email to us. Our email address: sales@ironwroughtdoors.com

Can I See What My Product Looks Like Before Production?

Absolutely! We will send you a CAD drawing approval to ensure that you are satisfied with the design.

How Do I Decide The Size Of The Door? / How Should The Door Fit?

When ordering the door, please make sure that the rough opening should be at least 1.5 inches wider and 1 inch taller than the door frame. Read our Measuring Guide to get your correct sizes.

Can I Get A Iron Sample Sheet Before I Buy?

Yes, please click the Iron Sample section on the main menu, and then you can get a sample pack that includes 5 different finishes.

How Long Does It Take To Receive My Order?

Our lead time is 14-16 weeks since CAD drawing approved date.

What Is The Shipping Cost?

We offer free Door-to-door delivery to the continental United States.

How Is The Product Packed And Shipped?

All our doors are packed in wood crates, steel frames and industrial-strength extra-thick stretch wrap, which will protect them from accidental damage during transportation. You can rest assured that your item will arrive in new and undamaged condition.

Can You Ship To Bahamas/ Other Central American Countries?

We recommend you leave an American address then find a freight forwarder to safely transport your cargo to Bahamas/ Other Central Americans Countries.

Will The Delivery Driver Give Me A Call Before Coming To Deliver My Package?

The delivery driver will call you prior to delivery to make sure someone to be home to accept the delivery.

How Does Package Unloading Work?

It is curbside delivelry. The truck company will bring a truck with a forklift and unload the package off the road. Please note they can only unload it on curbside. It will require you to have a minimum of 3-4 able bodied persons on site to disassemble the crate and take the product to the designated area. This is a physical job for more than two people in good physical shape.

What Should I Do When The Truck Arrive Outside Of My Home?

Please inspect your freight before signing your proof of delivery as soon as you receive the package. If your shipment arrives with visible damage, please notate damages on POD, take pictures of the damage and contact us to report the damage issue as soon as possible.

Do You Install Doors?

We don't offer installation service for the moment, but all our per-hung iron doors are easy to install and you can find a local contractor or builder for installation.

How To Install An Iron Door

Contact us to get the installation instructions.

Do You Accept Deposits?

Yes, we offer a deposit option. You can pay a 50% deposit first and pay the balance when the item is ready to ship. If you want to use the deposit to order our products, please tell us the product information you need first. We will provide you with a custom link for you to place an order. You can submit the request on the contact us page. You can also send an email to us. Our email address: sales@ironwroughtdoors.com

Having Difficulty With The Payment System / Payment Failure.

We support most credit and debit cards, as well as PAYPAL. However, there is a chance that the checkout will fail due to the bank system's annual inspection. You can also fulfill the payment by Paypal. PayPal also supports payment by credit card without the need to log in to the account.

What Is The Warranty Policy?

We warrant its product to be free from defects in manufacturing, materials, and workmanship from the date of purchase. 3-year warranty on the frame, hinges, and other hardware. 2-year warranty on the finish. Finish flaking and peeling from the metal only. Note: Since our products are handcrafted, small differences in the design and finish can occur. We do not consider product variances as defects.

How To Maintain My Iron Door?

Very easy. Wipe the doors clean with warm soapy water a few times a year. Aside from occasional cleaning, inspect the door on a regular basis will also keep it look best.