You May Want To Know
✨What Is The Material Of Your Door?
We use high-quality 12 gauge steel with solid iron bars to produce our products, which means that you are guaranteed many years of use.
✨Do You Have Doors To Resist The Cold Winter?
All our standard iron doors are insulated with high-density foam, providing basic energy efficiency. If you have the budget, you can upgrade to thermal break doors, which are designed to withstand harsh winters or hot summers, offering even greater insulation and energy efficiency. You can click here to check our thermal break door guide.
✨Are Your Doors Rated To Meet Florida/Other State Requirements?
We built doors with triple-pane tempering (hurricane-rated) glass but have no hurricane-rated or FBC. But we have sold many residential doors to our Florida customers and the products work well. Our triple-pane glass is good for hurricane-proof. The wrought iron doors are very solid.
✨Do You Have A Showroom?
We don’t have physical showrooms or regional dealers and currently sell exclusively online. However, we have created an online showroom showcasing the beautiful iron and steel French doors we’ve crafted for clients across many regions in the U.S. Please click here to explore more.
✨Do You Have In-Stock Doors?
Yes, we sell stock doors, which can be viewed in the inventory series on the website. Discover more by clicking here.
✨Can I Get Custom Doors Made To Look Like A Design I've Seen Online?
With years of experience in customized iron doors, we have the capacity to custom-build them to best match your personal taste. We will provide customized links and CAD drawings for your reference. Please click "Contact us" on the navigation bar and provide us with the details of your project. You can send an email to us. You can send an email to us at sales@ironwroughtdoors.com
✨Can I See What My Product Looks Like Before Production?
A CAD drawing will be sent for your approval to confirm that the design meets your satisfaction.
✨How Do I Confirm The Size Of The Door?
When ordering the door, please make sure that the rough opening should be at least 1.5 inches wider and 1'' taller than the door frame. Read our Measuring Guide to get your correct sizes.
✨Can I Get A Iron Sample Sheet Before I Buy?
Please click the ''Iron Sample'' link to select and purchase your preferred color sample. Once your order is placed, our warehouse will promptly arrange delivery for you.
✨Is There a Handicapped Threshold Option for Our Iron Doors?
We don't do ADA sills, but we can produce a sloping threshold which is also convenient for wheelchair in and out.
✨Is There a Glass Option for the Privacy Protection?
We believe that IWD's smart glass will perfectly meet your needs. With just a tap of a switch or press of a button, you can switch between transparent and opaque modes, providing instant privacy without the need for blinds or curtains. It’s an excellent choice for maintaining natural light while ensuring privacy, adding a modern and functional touch to your space. Take a look here for more details.
✨Should I Buy 2 Sets of That Lock or Can We Use a Latch on One of the Door Slabs for the Double Door?
Generally speaking, two sets of handle(active handle set & dummy handle set) are required for double door, but we can also install only one set, please see the below, depending on your usage habits.
✨How Long Does It Take To Receive My Order?
Our standard delivery time for custom orders is 16-20 weeks from the date of the approved drawing. If you need a faster option, you might consider our in-stock doors, which offer the same quality with a shorter lead time of 25-30 days.
✨What Is The Shipping Cost?
We offer free shipping and tax-free curbside delivery to your location (unloading personnel and forklift service not included).
✨How Is The Product Packed And Shipped?
All our doors are packed in wood crates, steel frames and industrial-strength extra-thick stretch wrap, which will protect them from accidental damage during transportation. You can rest assured that your item will arrive in new and undamaged condition.
✨Can You Ship To Bahamas/ Other Central American Countries?
We recommend you leave an American address then find a freight forwarder to safely transport your cargo to Bahamas/ Other Central Americans Countries.
✨Will The Delivery Driver Give Me A Call Before Coming To Deliver My Package?
The delivery driver will call you prior to delivery to make sure someone to be home to accept the delivery.
✨How Does Package Unloading Work?
It is curbside delivery. The truck company will bring a truck with a forklift and unload the package off the road. Please note they can only unload it on curbside. It will require you to have a minimum of 3-4 able bodied persons on site to disassemble the crate and take the product to the designated area. This is a physical job for more than two people in good physical shape.
✨What Should I Do When The Truck Arrive Outside Of My Home?
Please inspect your freight before signing your proof of delivery as soon as you receive the package. If your shipment arrives with visible damage, please notate damages on POD, take pictures of the damage and contact us to report the damage issue as soon as possible.
Do You Install Doors?
We don't offer installation service for the moment, but all our per-hung iron doors are easy to install and you can find a local contractor or builder for installation.
How To Install An Iron Door
Contact us to get the installation instructions.
What are the installation methods?
For the installation method, we have two installation methods. Generally speaking, our clients choose mounting tabs on frame for exterior door. If it is interior door, pre-bored holes on the jamb and mounting tabs on frame can be used, please see the difference of two options.
Do You Accept Deposits?
Yes, we offer a deposit option. You can pay a 50% deposit first and pay the balance when the item is ready to ship. If you want to use the deposit to order our products, please tell us the product information you need first. We will provide you with a custom link for you to place an order. You can submit the request on the contact us page. You can also send an email to us. Our email address: sales@ironwroughtdoors.com
Having Difficulty With The Payment System / Payment Failure.
We support most credit and debit cards, as well as PAYPAL. However, there is a chance that the checkout will fail due to the bank system's annual inspection. You can also fulfill the payment by Paypal. PayPal also supports payment by credit card without the need to log in to the account.
What Is The Warranty Policy?
We warrant its product to be free from defects in manufacturing, materials, and workmanship from the date of purchase.
5-year warranty on the frame, hinges, and other hardware.
3-year warranty on the finish. Finish flaking and peeling from the metal only.
Note: Since our products are handcrafted, small differences in the design and finish can occur. We do not consider product variances as defects.
Please read our Warranty Policy for more information.
How To Maintain My Iron Door?
Very easy. Use an air gun to spray stain areas or gently wipe it with a dry cloth few times a year. Aside from occasional cleaning, inspect the door on a regular basis will also keep it look best.
Will I Have Some Paint If I Need To Touch Up My Door?
All our doors come with touch-up paint. You can visit Touch-Up Guide on our website for more information.