Shipping & Delivery

1. Production Time

All of IWD iron doors are custom-built to order.
Production typically takes 7–10 weeks after final drawing approval. During peak seasons, production time may vary slightly.
Customers will be notified once the order has completed production and is ready to ship.

2. Shipping Method

Due to the size and weight of our products, all doors are shipped via freight carrier (LTL freight).

Delivery includes:

Curbside delivery only
The carrier will contact you to schedule a delivery appointment

Please ensure someone is available to receive and inspect the shipment at the scheduled time.

3. Shipping Time (Transit)

Estimated transit time after shipment from the warehouse:

West Coast: 3–7 business days
Central U.S.: 5–10 business days
East Coast: 7–14 business days

Transit times may vary depending on location and freight carrier schedules.

4. Shipping Costs

We offer free shipping on all orders delivered within the contiguous United States. No minimum purchase is required, and no additional shipping fees will be charged at checkout.

Additional charges may apply for:

Remote or rural delivery areas
Limited access locations
Re-delivery requests
Residential delivery upgrades (if applicable)

5. Delivery Requirements

Our doors are large and heavy (often exceeding 400–800 lbs).

Customers are responsible for:

Arranging sufficient manpower for unloading
Providing necessary equipment (forklift or lift gate if required)
Ensuring delivery access is clear and safe

Failure to receive delivery may result in additional storage or redelivery fees charged by the carrier.

6. Inspection Upon Delivery

Customers must inspect the shipment at the time of delivery.

If damage is visible:

Note all damage clearly on the delivery receipt
Take photos of the packaging and product
Notify us within 48 hours

If damage is not noted on the delivery receipt, freight claims may be denied by the carrier.

7. Shipping Coverage Area

We currently ship within the contiguous United States. For Alaska, Hawaii, or international shipments, please contact us for a custom freight quote.

8. Order Tracking

Once your order has shipped, we will provide a tracking number and carrier contact information. The freight carrier will contact you directly to schedule a delivery appointment.

9. Delays

While we strive to meet all estimated timelines, we are not responsible for delays caused by:

Weather conditions
Freight carrier scheduling
Port or logistics disruptions
Unforeseen production delays

We will keep customers informed if delays occur.

Shipping Notice & Delivery Responsibilities

Freight Carrier & Delivery Scheduling

All iron doors are shipped via national domestic LTL freight carriers.

Once your order is picked up from our warehouse, we immediately arrange freight booking. A tracking number will be generated and provided to you once the shipment is confirmed.

The freight carrier may contact you directly to schedule a delivery appointment. Customers may also contact the carrier to coordinate delivery timing.

It is the customer‘s responsibility to:

l Provide a valid and reachable phone number at the time of order
l Monitor shipment updates
l Respond promptly to carrier communication

Failure to coordinate delivery in a timely manner may result in additional charges.

Missed Delivery & Storage Fees

Customers are solely responsible for any additional costs incurred due to inability to accept delivery at the scheduled date and time. These costs may include, but are not limited to:

Storage fees
Re-delivery fees
Terminal holding fees

If delivery cannot be completed after shipment approval, the customer will be responsible for all storage charges assessed by the freight carrier.

IWD Iron Wrought Doors reserves the right to withhold re-delivery authorization until all outstanding freight or storage fees have been paid in full.

Unloading Requirements

Our iron doors are heavy and oversized freight items. Deliveries require a minimum of 3–5 able-bodied individuals on-site to safely unload the shipment.

While some carriers may offer liftgate service, most of our doors exceed standard liftgate length limitations. Under LTL safety regulations, drivers may refuse lift gate operation if the product extends beyond the gate platform.

If the driver determines lift gate unloading is unsafe, customers must unload the product directly from inside the truck.

Customers are fully responsible for:

Providing sufficient manpower
Safely unloading the shipment
Disassembling the crate
Moving the product from the curb to the designated storage location

Please note that unloading these products is physically demanding and requires multiple capable individuals.

Curbside Delivery Only

ALL LTL deliveries are curbside only.

Freight carriers will not:

Deliver up a driveway
Enter a garage
Move the product inside the property
Assist with unpacking & installation

It is the customer’s responsibility to transport the shipment from the curb to its final storage or installation area.

Restricted Access Locations

If delivery cannot be completed due to site restrictions, such as:

Narrow or one-way streets
Steep inclines
Unfinished roads
Limited truck access
Any condition that may compromise truck safety

The customer will be required to pick up the shipment directly from the freight carrier’s local terminal.

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Well-made French door.

My contractor is very experienced, so the unloading and installation went smoothly. Even though there's still more work to be done, it already looks beautiful. Many thanks, Stella, this is exactly the French door I was looking for.

We Like it! Thank you IWD

Delivery went great, and the door looks amazing. The frame's solid, but the doors are really heavy. We love this French door, though! For the price, you can't beat it. Highly recommend and thanks for checking in throughout the process!

Perfect Fit for My New Home

We're really happy with the thermal break door we ordered! It's a bit heavy, so unloading was a bit tricky, but the craftsmanship is top-notch. The only downside is that it arrived with a few scratches, but luckily, we were able to touch them up with the paint provided. Other than that, everything is perfect! We're planning to decorate it for Christmas, and I think it’s going to look amazing. Thank you for such great service!

Good service. Like my door!

Really appreciate the great service and the door! I chose the simplest French door with clear glass, and it turns out I made the right choice. It looks even better in person than in the photos you sent. The installation was way easier than I expected, and the quality feels solid and well-built. Super happy with it. Thank you, IWD!

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Let customers speak for us