FAQs

Q: What Material Are Your Products Made Of?

A: We use high quality 12 gauge steel with solid iron bars to produce our products, which means that you are guaranteed many years of use.



Q: Can I Get A Iron Sample Sheet Before I Buy?

A: Yes, please click the iron samples section on the main menu, and then you can get a sample pack that includes 4 different finishes.



Q: Can You Custom Make The Product If I Have My Own Design?

A: Of course. With years of experience in customized iron doors/gates/railings, we have the capacity to custom build them to best match your personal taste. Please click "Contact Us" on the navigation bar and provide us the details of your project.



Q: How and How Often To Clean A Wrought Iron Doors/Gates/Railings?

A:
To clean wrought iron, use a soft cloth dipped in warm soapy water;
Rinse the soap off with clean water;
Rinse outdoor gates or railings thoroughly with a garden hose;
Wipe it dry or let it air dry with a lint-free cloth.


Q: Can I See What My Product Looks Like Before Production?

A: Absolutely! We will send you a drawing approval to assure that you are satisfied with the design. The product will not be made without your approval.



Q: What Is The Shipping Cost And Time?

A: We offer worldwide free shipping with no minimum shipping amount. Production starts after the CAD drawing approved by you, and the lead time that the factory takes to build and deliver a product is about 15-18 weeks.



Q: What Payment Methods Do You Accept?

A: We support most credit and debit cards, as well as PayPal.


Q: What Does Your Warranty Cover?

A: All new products at Ironwroughtdoors that are free from defects in manufacturing, materials, and workmanship from the date of purchase. All iron gates, iron doors, steel doors, iron railings are backed by a 5-year warranty on the accessories as well as a 3-year warranty on the paint.



Q: What is Your Return Policy?

A: We are unable to accept returns or refunds for customized products unless the product gets damaged or defective in shipment. Items purchased on Ironwroughtdoors are marked as final sale and are not eligible for returns, refunds or exchanges, since they are custom made for you.